No.
7/1/2005/MSW-IV (Trg) Government of
Establishment Division
Management Services Wing
Director General
Phone: 051-9211537 February 21st , 2008
Fax: 051- 9204109
Subject:- TRANINING WORKSHOP ON TOTAL QUALITY MANAGEMENT(TQM)
Dear,
Management Services Wing of the Establishment Division, under the Rules of Business, is required to provide a broad spectrum Management Consultancy Services to the Public Sector Organizations. Besides, the Wing is also required to train Government functionaries in Modern Management Techniques in order to enhance their managerial skills and capabilities. In line with its charter of duties, the Management Services Wing is organizing a three days TRAINING WORKSHOP ON TOTAL QUALITY MANAGEMENT under its Managerial Effectiveness Program from 7-9 April, 2008 for BS-19-20 and equivalent officers from the Federal and Provincial Governments including the Government of Azad Jammu & Kashmir (AJ&K) and Northern Areas Administration as well as the Armed Forces of Pakistan.
2. This Training Workshop is being conducted in collaboration with the National Productivity Organization (NPO) of the Ministry of Industries, Production & Special Initiative as well as the Pakistan Institute of Medical Sciences (PIMS), Islamabad, with the aim to help the officers serving in any area of Management as well as those in the "QUALITY MANAGEMENT a more significant contributor to the strategic success of their organizations.
3. The Workshop program is enclosed. This Training Workshop has been designed
from the angle of practical applications of the TQM in the Public Sector of Pakistan. In this connection, besides Tools and Techniques of TQM, Pakistan Steel and Islamabad Police would be presented as the application models and the participants shall have a chance of participating in making a TQM application Model for the "Pakistan Institute of Medical Sciences" (PIMS). It would be appreciated if such officers are nominated for the Course who could subsequently act as Master Trainers/Resource Persons, on the subject. The participants of the Workshop shall have to make their own arrangements for boarding/lodging etc.
4. The Workshop shall (INSHAALLAH) be held at MCH Training Center of the Pakistan Institute of Medical Sciences (PIMS) G-8/4, Islamabad from 9 AM to 4 PM daily.
Contd P/2
Page (2)
5. The Workshop
fee is Rs.3000/- (Rupees three thousand only) per participant which is
payable through cross cheque, bank draft or pay order drawn in favour of
Drawing & Disbursing Officer (DDO) of Management Services Wing,
Establishment Division, Islamabad. However, nominees of the Organizations
being paid from the Federal Consolidated Fund are exempt from the payment of
the Course Fee.
6. The nominations on the
prescribed form attached herewith, ( the
form can also be downloaded from our website http://www.Establishment.gov.pk)
may be forwarded to this office latest by , March 20, 2008. Since the number of seats are limited,
nominees may please be directed to report for the workshop only after
confirmation of their nominations from this office.
With regards,
Yours sincerely,
(Muhammad Shahid Siddiqui)
All Federal Secretaries/Chief Secretaries/Head of Departments
PHOTOGRAPH
GOVERNMENT OF
CABINET SECRETARIAT
ESTABLISHMENT DIVISION
(MANAGEMENT SERVICES WING)
NOMINATION FORM
Name of the
Workshop:__________________________________________________________________
Nominating
organization:_______________________________________________________________
Address
of the nominating
organization___________________________________________________
Particulars of the Nominee:
1. Name (Block
Letters):____________________________________________________
2. Designation & pay scale:
__________________________________________________
3. Date
of birth:____________________________________________________________
4. Address: (i)
Office_______________________________________________________
(ii)
Residence:___________________________________________________
5. Telephone: office:___________
Res:_______________________________________
Fax:_______________________
Email______________________________________
6. Educational
Qualifications:_________________________________________________
7. Training received (i)
Local:_______________________________________________
________________________________________________
(ii)
Foreign:____________________________________________
_____________________________________________
8. Date of
joining service:____________________________________________________
9. Occupational
group/cadre:__________________________________________________
10. Date of appointment to the present
post:_______________________________________
11. Brief description of
present
responsibilities:____________________________________________________
_____________________________________________________
Date__________________
Signature of Nominee
Place:_________________
FOR OFFICIAL USE ONLY Reference
no: Received
on: Checked
by: Admitted
/Not Admitted
____________________
Signature
and stamp of
Nominating
Authority
Tele:
Fax:

Total Quality
Management (TQM)
7th- 9th April 2008
At
Pakistan Institute of Medical Sciences (PIMS)
Organized by:
Establishment
Division
Management
Services Wing
In collaboration with
National
Productivity Organization
Ministry of Industries, Production & Special Initiatives
&
Pakistan Institute of Medical Sciences(PIMS)
Page 1 of 5
Training Workshop
on
Total Quality Management
7-9
April, 2008
P r o g r a m
DAY ONE (MONDAY, 7th
April, 2008)
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INAUGURAL SESSION:
0830 hrs 0900 hrs
S c h e d u l e
Registration &
Seating of the Participants
0900 hrs 0905 hrs
Recitation of the
Holy Quran with its Urdu translation
0905 hrs
0915 hrs
Introduction and
objective of the course by Director General
0915 hrs
0925 hrs
Welcome Address by
the Additional Secretary
0925 hrs 0940 hrs
Address by the Chief
Guest
0940 hrs 1030 hrs
Group Photograph
followed by Tea/Coffee Break
I. TECHNICAL MODULE: (Introduction, Importance &
Impact of Service Quality,
Productivity and
TQM in the Public Sector)
1030 hrs - 1100 hrs
(Workshop
Introduction)
- Participants Introduction
- Trainers Introduction
-
Course methodology
Mr. Muhammad
Shahid Siddiqui
Director General (M.S Wing)
Establishment Division
1100 hrs - 1230 hrs
- Services Quality
issues/ problems in the Public Sector
Organizations
- Quality, Productivity and TQM applications
the Public Sector
Master
Trainer: Mr. Hasan Haider
Dy.Gen. Manager/ Head Training Group,
National Productivity Organization (NPO)
1230 hrs - 1330 hrs
(-
Globalization and its impact on Public Sector - TQM
prospective)
Trainer: Mr. Muhammad Yasin
Tahir
Director General,
Intellectual Property Organization (IPO)
1330 hrs - 1400 hrs
(Prayer/
Lunch Break)
Page 2 of 5
II. TECHNICAL MODULE: (Quality Leadership for
effective TQM implementation)
1400 hrs - 1500 hrs (Alignment of Leadership and
Organizational Culture with
TQM prospective)
Trainer: Mr. Faiez H. Sial
Chief Executive Officer,
FQCO
1500 hrs - 1600 hrs (Role & Importance of HRM in TQM
implementation)
Trainer: Sahibzada
Naveed Jan
Deputy General Manager
NADRA
DAY TWO (Tuesday, 8th
April, 2008)
III. MODULE:
(TQM Methodology, Tools & Techniques for the Public Sector
Organizations)
0900 hrs - 1000 hrs (TQM Tools & Techniques)
(Effective
Problem finding tools in the Services Sector)
- Muri, Mura and
Muda elimination
- Unlocking hidden wastages in the Public Sector Organizations
- 5W 1H method
- 5 Why method
- Fishbone Analysis etc.
Master Trainer: Mr. Hasan Haider,
Dy.Gen.Manager/Head
Training,
NPO -
1000 hrs - 1100 hrs (Group
Exercise 2 Brainstorming
Session-Identification of
Quality
problems/Issues in the Public Sector Organizations)
Facilitator/Moderator: Syed Salman Masood
Head Innovation and Quality
Division
NPO -
1100 hrs -1115 hrs (Tea/Coffee Break)
1115 hrs - 1200 hrs (Group Exercise 2 Presentation: Quality
issues/problems in the
Public
sector organizations)
Session
Chair: Mr. Muhammad
Shahid Siddiqui
Director General (M.S Wing)
Establishment Division
Facilitator:
Syed Salman Masood,
Head
IQD NPO -
III.
MODULE: (TQM Methodology, Tools & Techniques for the Public Sector
Organizations) Continued.
1200 hrs -
1245 hrs (Problem Solving Techniques in the services
sector)
-Kaizen Management (Continues improvement Process)
- Super 5
- Quality Control Circles (QCC) Kaizen
- DMAIC approach for Kaizen Implementation
Master Trainer: Mr.
Hasan Haider
Dy.Gen.Manager/ Head
Training
NPO- Pakistan
Page 3 of
5
1245 hrs - 1345 hrs
(Total
Quality Management System)
Trainer: Mr.
Saleem-uddin,
Professor
Center for
Advance Studies in Engineering (CASE)
1345 hrs - 1415 hrs (Prayer/ Lunch Break)
1415 hrs - 1600 hrs (Six Sigma in the Services Sector- An Overview)
Trainer: Dr.
Ali Sajid,
Professor
Center
for Advance Studies in Engineering (CASE)
DAY THREE (TUSEDAY, 9th
April, 2008)
IV. MODULE: (Model Case Studies/ Success Stories in
the Public Sector)
0900 hrs -1000 hrs (Experience in
Guest
Speaker: Senior Superintendent Police (SSP)
1000 hrs - 1100 hrs (TQM Application in the
Guest
Speaker: Head Quality Assurance
1100 hrs - 1115 hrs (Tea/Coffee Break)
V. MODULE:(Practical Application of TQM in the
Public Sector Organizations)
1115 hrs - 1145 hrs (Establishing Best Practices in the Public Sector Organizations)
- Quality Benchmarking
Master
Trainer: Mr. Hasan Haider
Dy.Gen.Manager/ Head Training
NPO
-
1145 hrs - 1200 hrs (Group Exercise 3- Preparation for Live Assessment)
1200 hrs - 1330 hrs Live Assessment- Pakistan Institute of Medical Sciences
(PIMS)
Lead Assessor/
Facilitator: Mr. Hasan Haider,
Dy.Gen.Manager/ Head Training
NPO -
1330 hrs - 1345 hrs (Prayer Break)
Page 4 of
5
1345 hrs -1445 hrs
(Group Presentation Exercise 3- Assessment Results/Findings
and Road Map for TQM implementation)
Session
Chair: Executive Director
Pakistan Institute of Medical
sciences(PIMS)