No. 7/1/2005/MSW-IV (Trg)

                                                                                        Government of Pakistan        

                                                                                             Establishment Division

                                                                                         Management Services Wing

                                                                                                   ISLAMABAD

Director General                                                                                

Phone: 051-9211537                                                               February 21st , 2008

Fax:     051- 9204109                                                             

                                   

 

                                   

Subject:-           TRANINING WORKSHOP ON “TOTAL QUALITY MANAGEMENT”(TQM)

 

Dear,

 

 

            Management Services Wing of the Establishment Division, under the Rules of Business, is required to provide a broad spectrum Management Consultancy Services to the Public Sector Organizations. Besides, the Wing is also required to train Government functionaries in Modern Management Techniques in order to enhance their managerial skills and capabilities. In line with its charter of duties, the Management Services Wing is organizing a three  days TRAINING WORKSHOP ON “TOTAL QUALITY MANAGEMENT” under its “Managerial Effectiveness Program” from 7-9 April, 2008 for BS-19-20 and equivalent officers from the Federal and Provincial Governments  including the Government of Azad Jammu & Kashmir (AJ&K) and Northern Areas Administration as well as the Armed Forces of Pakistan.

 

2.         This Training Workshop is being conducted in collaboration with the National Productivity Organization (NPO) of the Ministry of Industries, Production & Special Initiative as well as the Pakistan Institute of Medical Sciences (PIMS), Islamabad, with the aim to help the officers serving in any area of Management as well as those in the "QUALITY MANAGEMENT” a more significant contributor to the strategic success of their organizations.

 

3.         The Workshop program is enclosed. This Training Workshop has been designed

 from the angle of practical applications of the TQM in the Public Sector of Pakistan. In this connection, besides Tools and Techniques of TQM, Pakistan Steel and Islamabad Police would be presented as the application models and the participants shall have a chance of participating in making a TQM application Model for the "Pakistan Institute of Medical Sciences" (PIMS). It would be appreciated if such officers are nominated for the Course who could subsequently act as Master Trainers/Resource Persons, on the subject. The participants of the Workshop shall have to make their own arrangements for boarding/lodging etc.

 

4.         The Workshop shall (INSHAALLAH) be held at MCH Training Center of the Pakistan Institute of Medical Sciences (PIMS) G-8/4, Islamabad from 9 AM to 4 PM daily.

 

 

 

 

 

                                                                                               Contd…P/2

 

 

 

 

 

Page (2)

 

5.         The Workshop fee is Rs.3000/- (Rupees three thousand only) per participant which is payable through cross cheque, bank draft or pay order drawn in favour of Drawing & Disbursing Officer (DDO) of Management Services Wing, Establishment Division, Islamabad. However, nominees of the Organizations being paid from the Federal Consolidated Fund are exempt from the payment of the Course Fee.

 

6.         The nominations on the prescribed form attached herewith, ( the form can also be downloaded from our website “http://www.Establishment.gov.pk”) may be forwarded to this office latest by , March 20, 2008. Since the number of seats are limited, nominees may please be directed to report for the workshop only after confirmation of their nominations from this office.

 

 

                                                                                                With regards,

 

                                                                                                             Yours sincerely,

 

                                    

                                                                                                            (Muhammad Shahid Siddiqui)

           

 

 

All Federal Secretaries/Chief Secretaries/Head of Departments

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 PHOTOGRAPH

 
GOVERNMENT OF PAKISTAN                                                                                                             

     CABINET SECRETARIAT                              

                                                       ESTABLISHMENT DIVISION

                                                 (MANAGEMENT SERVICES WING)

                                                                    ISLAMABAD    

NOMINATION FORM

 
                                   

                                               

 

Name of the Workshop:__________________________________________________________________

 

Nominating organization:_______________________________________________________________

 

Address of the nominating organization___________________________________________________

                                               

Particulars of the Nominee:

 

1.         Name (Block Letters):____________________________________________________

 

2.         Designation & pay scale: __________________________________________________

 

3.         Date of birth:____________________________________________________________

 

4.          Address: (i)  Office_______________________________________________________

 

                            (ii) Residence:___________________________________________________

 

5.         Telephone:   office:___________    Res:_______________________________________      

 

Fax:_______________________ Email______________________________________

 

6.         Educational Qualifications:_________________________________________________

 

7.         Training received   (i)    Local:_______________________________________________

                                                        ________________________________________________

 

                                          (ii)     Foreign:____________________________________________

                                                              _____________________________________________

8.         Date of  joining service:____________________________________________________

 

9.         Occupational group/cadre:__________________________________________________

 

10.        Date of appointment to the present post:_______________________________________

 

11.        Brief description of

            present responsibilities:____________________________________________________

 

  _____________________________________________________

 

Date__________________                                                                          Signature of Nominee

Place:_________________

   FOR OFFICIAL USE ONLY

 

Reference no:

Received on:

Checked by:

Admitted /Not Admitted

 
                                                                                                            ____________________

                                                                                                            Signature and stamp of

                                                                                                            Nominating Authority

                                                                                                            Tele:

                                                                                                            Fax:

 

 

 

 

 

 

 

 

 

 

 

 

 

Training Workshop on

Total Quality Management (TQM)

7th- 9th April 2008

 

 

 

 

 

 

 

 

  At

     MCH Training Center

Pakistan Institute of Medical Sciences (PIMS)

Islamabad

 

 

 

 

 

 

 

 

Organized by:

Establishment Division

Management Services Wing

Islamabad

In collaboration with

National Productivity Organization

Ministry of Industries, Production & Special Initiatives

&

Pakistan Institute of Medical Sciences(PIMS)

Islamabad


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                                                                  



Page 1 of 5                               


 


Training Workshop

            on

               “Total Quality Management ”

 7-9 April, 2008


 

P    r    o   g    r    a   m

 

DAY ONE (MONDAY, 7th April, 2008) 

INAUGURAL SESSION:

0830 hrs – 0900 hrs


S   c    h   e    d    u   l    e


Registration & Seating of the Participants

0900 hrs – 0905 hrs

Recitation of the Holy Quran with its Urdu translation

0905 hrs – 0915 hrs

Introduction and objective of the course by Director General 

0915 hrs – 0925 hrs

Welcome Address by the Additional Secretary 

0925 hrs – 0940 hrs

Address by the Chief Guest

0940 hrs – 1030 hrs

Group Photograph followed by Tea/Coffee Break

 

I. TECHNICAL MODULE: (Introduction, Importance & Impact of Service Quality,

        Productivity and TQM in the Public Sector)

1030 hrs - 1100 hrs  (Workshop Introduction)

        - Participants Introduction

        - Trainer’s Introduction

        - Course methodology

Mr. Muhammad Shahid Siddiqui

Director General (M.S Wing)

Establishment Division

1100 hrs - 1230 hrs   - Services Quality issues/ problems in the Public Sector

Organizations

              - Quality, Productivity and TQM applications the Public Sector

 

Master Trainer: Mr. Hasan Haider

  Dy.Gen. Manager/ Head Training Group,

                                                                National Productivity Organization (NPO)

  Islamabad

1230 hrs - 1330 hrs  (- Globalization and its impact on Public Sector - TQM

prospective)

 

Trainer: Mr. Muhammad Yasin Tahir

    Director General,

  Intellectual Property Organization (IPO)

1330 hrs - 1400 hrs         (Prayer/ Lunch Break)

 


                                                                                                                               



Page 2 of 5                    



II. TECHNICAL MODULE: (Quality Leadership for effective TQM implementation)

1400 hrs - 1500 hrs   (Alignment of Leadership and Organizational Culture with

        TQM prospective)

Trainer:           Mr. Faiez H. Sial

            Chief Executive Officer, 

            FQCO

 

1500 hrs - 1600 hrs         (Role & Importance of HRM in TQM implementation)

Trainer:           Sahibzada Naveed Jan

            Deputy General Manager

            NADRA

 

DAY TWO (Tuesday, 8th April, 2008) 

                                                    

III. MODULE:  (TQM Methodology, Tools & Techniques for the Public Sector

Organizations)

 

0900 hrs - 1000 hrs         (TQM Tools & Techniques)

(Effective Problem finding tools in the Services Sector)

 

- Muri, Mura and Muda elimination

- Unlocking hidden wastages in the Public Sector Organizations

- 5W 1H method

- 5 Why method

- Fishbone Analysis etc.

 

Master Trainer:      Mr. Hasan Haider, 

                 Dy.Gen.Manager/Head Training,

 NPO - Pakistan

                                                                                                                                                                                      

                               1000 hrs - 1100 hrs         (Group Exercise 2  Brainstorming Session-Identification of

        Quality problems/Issues in the Public Sector Organizations)

 

Facilitator/Moderator:   Syed Salman Masood 

               Head Innovation and Quality Division

               NPO - Pakistan

1100 hrs -1115 hrs                      (Tea/Coffee Break)

1115 hrs - 1200 hrs         (Group Exercise 2 Presentation: Quality issues/problems in the

Public sector organizations)

        Session Chair:                        Mr. Muhammad Shahid Siddiqui

Director General (M.S Wing)

                     Establishment Division

 

Facilitator:                  Syed Salman Masood, 

                             Head IQD NPO - Pakistan

       III. MODULE: (TQM Methodology, Tools & Techniques for the Public Sector

         Organizations) Continued.

 

 1200 hrs - 1245 hrs        (Problem Solving Techniques in the services sector)

-Kaizen Management (Continues improvement Process)

- Super 5 S Kaizen

- Quality Control Circles (QCC) Kaizen

- DMAIC approach for Kaizen Implementation 

 

Master Trainer:      Mr. Hasan Haider

                                Dy.Gen.Manager/ Head Training

NPO- Pakistan  

Page 3 of 5                

1245 hrs - 1345 hrs         (Total Quality Management System)

Trainer:           Mr. Saleem-uddin,

             Professor

             Center for Advance Studies in Engineering (CASE) 

1345 hrs - 1415 hrs         (Prayer/ Lunch Break)

 

1415 hrs - 1600 hrs         (Six Sigma in the Services Sector- An Overview)

–

 

Trainer:           Dr. Ali Sajid,

                       Professor

                 Center for Advance Studies in Engineering (CASE) 

 

DAY THREE (TUSEDAY, 9th April, 2008) 

 

IV. MODULE: (Model Case Studies/ Success Stories in the Public Sector)

 

 

0900 hrs -1000 hrs (Experience in Islamabad Traffic Police (ITP) - A Role Model)


 

Guest Speaker: Senior Superintendent Police (SSP)

 Islamabad Traffic Police (ITP)

                                                                                                                      

1000 hrs - 1100 hrs (TQM Application in the Pakistan Steel- A Success Story)

Guest Speaker: Head Quality Assurance

  Pakistan Steel Mills , Karachi

 

 1100 hrs -  1115 hrs (Tea/Coffee Break)

 

V. MODULE:(Practical Application of TQM in the Public Sector Organizations)

 

 

1115 hrs - 1145 hrs         (Establishing Best Practices in the Public Sector Organizations)

                                                                

                                                      - Quality Benchmarking

 

Master Trainer:          Mr. Hasan Haider

                                                                                                            Dy.Gen.Manager/ Head Training  

                             NPO - Pakistan

 

1145 hrs - 1200 hrs         (Group Exercise 3- Preparation for Live Assessment)

 

 

1200 hrs - 1330 hrs         Live Assessment- Pakistan Institute of Medical Sciences


–


    (PIMS)

 

Lead Assessor/

Facilitator:                  Mr. Hasan Haider,

Dy.Gen.Manager/ Head Training 

            NPO - Pakistan           


1330 hrs - 1345 hrs         (Prayer Break)

 

Page 4 of 5                

 

1345 hrs -1445 hrs          (Group Presentation Exercise 3- Assessment Results/Findings

          and Road Map for TQM implementation)

 

Session Chair: Executive Director 

                  Pakistan Institute of Medical sciences(PIMS)